Returns Procedure Policy
How to return goods
In the unlikely event of a problem there may be occasions when you need to return items you have purchased. You can contact our customer service team on 01522 507550. They will take you through the necessary procedures as outlined below. Alternatively, contact your local Representative.
Note your account number down, from the right hand corner of your invoice. Phone our Customer Service team, quoting your account number, contact name and collection address, stating the items to be returned.
Our Customer Service team will then raise a returns reference and a suitable day for collection will be arranged by us with an appropriate courier of our choice.
Depending on the nature of the return, replacement goods may be despatched or alternatively, a refund or account credit will be issued providing that the goods are received as described when the return was agreed (handling charges may apply, see step 4). It is a good idea to keep the original packaging in the event you may need to return for credit and to obtain proof of collection from the carrier.
If you are returning goods that have been wrongly ordered by yourselves, or are no longer required, the following provisions shall take effect.
The original delivery of the goods concerned shall have been not more than 12 months prior to the date of return.
The said goods shall have been supplied to the Customer direct and not through any third party agency.
At the date of return the said goods shall still be included in the current Spaldings’ catalogue.
At the date of return the said goods shall be ‘as new’.
A stock interest/handling charge will be imposed at the discretion of the Company for goods returned:
Up to six months from Delivery date - 20%
7 months from Delivery date – 25%
8 months from Delivery date – 30%
9 months from Delivery date – 35%
10 months from Delivery date – 40%
11 months from Delivery date – 45%
12 months from Delivery date – 50%
Over 12 months – no returns accepted for restock.
If the parcel arrives damaged
Sign for the parcel as ‘Damaged’ – failure to do so may result in your claim being delayed or possibly even declined. Any damage must be reported to Spaldings within 3 working days.
Check your delivery to see if it matches the despatch note
Any delivery shortages or discrepancies must be reported to Spaldings within 3 working days.