Returns Policy
Before any Returns are accepted by the company a Returns Authorisation Number must be issued
Items no Longer Required or Incorrectly Ordered
Please contact us for a Returns Authorisation Number within 14 days of delivery.
The Returns Authorisation Number must be clearly stated on the parcel or inside the package.
It is your responsibility to return the item(s) to us and returns will only be accepted back under the following conditions:
a) The goods are in a resalable condition
b) The original packaging is still intact
c) Parts have not been fitted
d) The product is a stocked item or a special order item from a supported brand* (Non supported Brands cannot be returned)
We can arrange collection at a cost of £9.95 (UK Mainland) which will be deducted from your credit
A credit note will be issued following inspection of returned item(s) with the following deduction:-
- Stocked items will be subject to a 20% (of the goods invoice value) re-stocking charge
- Special orders - If the product was ordered especially for you, then you will have been advised when ordering that Supported Brand* products have a 30% restocking fee. (Non supported Brands cannot be returned)